Refund policy
Damaged Packages & Breakage Policy
Because we ship our hot sauce in glass bottles, accidents occasionally happen in transit. If your order arrives damaged, leaking, or broken, please let us know right away so we can make it right.
Because we ship our hot sauce in glass bottles, accidents occasionally happen in transit. If your order arrives damaged, leaking, or broken, please let us know right away so we can make it right.
How to request a replacement or refund:
- Email us at cultureandkick@gmail.com within 7 days of delivery.
- Include your Order Number.
- Attach a clear photo showing the damaged bottle(s) inside or next to the shipping box.
Once we receive the photo, we will immediately ship you a replacement bottle at absolutely no extra charge to you, or issue a full refund for the damaged item—whichever you prefer.
Please do not mail broken glass back to us. For safety reasons, please carefully dispose of any broken bottles after taking your photo.
Standard Returns
Due to the food-safe and perishable nature of hot sauce, we cannot accept returns or exchanges for bottles that have been opened or ordered by mistake. All sales are final unless the product arrives damaged or defective.
Due to the food-safe and perishable nature of hot sauce, we cannot accept returns or exchanges for bottles that have been opened or ordered by mistake. All sales are final unless the product arrives damaged or defective.